Overview
At Eulomia Creations, we take pride in offering high-quality, handcrafted products. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges
- We accept returns and exchanges within 7 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as received.
- Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Shipping charges are non-refundable.
How To Initiate A Return
- Contact our customer service at eulomiacreations@gmail.com with your order number and reason for return.
- We will provide return instructions, including the return shipping address.
- Once we receive and inspect your item, we will process your refund or exchange within 5-7 business days.
- Refunds will be credited to the original payment method.
Damaged Or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or a full refund.
Need Help?
Contact us at eulomiacreations@gmail.com for questions related to returns, exchange and refunds.